FAQ

We invite you to explore the sections below to find answers to your questions. If you can't find what you're looking for or have additional questions, please don't hesitate to contact us. We're always here to help!

1. General Questions

What is your return policy?

We strive to ensure that you are completely satisfied with your purchase. Therefore, we accept returns on all items within 14 days of the date of purchase. For detailed instructions on the returns process, please refer to our Returns page.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. With this tracking number, you can track the status of your order on our website or on the carrier's website.

Can I cancel or change my order?

We understand that sometimes changes are necessary. If you wish to change or cancel your order, please contact our customer service team as soon as possible. We will do our utmost to accommodate your request.

2. Product questions

What size should I order?

To ensure you order the right size, we provide a handy size chart for each product on the product page. Please refer to this size chart for detailed information on sizing.

What is the material of this product?

You can find information about the material of each product under the "Product Description" section on the product page. If you have any further questions about the material, please do not hesitate to contact us.

How should I care for this product?

Care instructions for each product are listed under the "Product Description" section on the product page. Following these care instructions is important to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colours, these will be listed on the product page. If you do not see the colour you are looking for, please contact us and we will do our best to assist you further.

3. Questions about Payments

What payment methods do you accept?

We offer a variety of payment methods, including credit cards (Visa, MasterCard, American Express), Klarna, PayPal and Apple Pay.

Do you also offer payment in installments?

Yes, we offer payment in installments for certain purchases via Klarna. For more information, please visit our website or contact our customer service.

Is my payment information safe?

Yes, we take the security of our customers' payment information very seriously. All transactions are processed securely, and we use industry-standard encryption technology to protect your information.

4. Questions about Shipping

How long does it take to receive my order?

Delivery time depends on your location and the shipping method you choose. You can find detailed information about shipping times in our Shipping Policy.

How much does shipping cost?

Shipping costs vary depending on your location and the shipping method you choose. Within the Benelux we offer free shipping. For more information about shipping costs, please refer to our shipping policy.

Do you offer free shipping?

Yes, we offer free shipping for orders within the Benelux. More information about our free shipping policy can be found in our shipping information.

Do you also ship to PO Box addresses?

Yes, we do ship to PO Box addresses. Please ensure you provide your full and accurate shipping address to avoid delivery delays.

5. Contact questions

How can I contact customer service?

You can contact our customer service team by sending an email to or by using the chat function at the bottom right of every web page.

What are your opening hours?

Our customer service is available Monday to Friday, 9am to 5pm. We aim to respond to questions via chat and email outside of these hours.

How can I provide feedback?

We value your feedback very much. You can send us a message via our contact page on our website, or you can send an email to info@nexifox.nl .

Do you have a physical address?

At the moment we do not have a physical store. We work with a warehouse to keep our operational costs low and to offer you the best prices.

Our team

At Nexifox, everything revolves around you. We believe in delivering quality products and are a passionate team that carefully selects the best and trendiest products, so that you only get the best in your home. From handy gadgets to stylish fashion, unique items for pets and much more, we offer products that make everyday life just that little bit more fun and easier. With our focus on quality, service and fast delivery, we want to ensure that your shopping experience is smooth and carefree. At Nexifox, you are central, and we do everything we can to exceed your expectations.

Nexifox supports charities, will you join us?

At Nexifox, it’s not just about offering quality products, it’s also about caring for each other. We believe that every small gesture can make a big difference in the lives of people in need. That’s why we donate a percentage of every purchase to the Red Cross and Doctors Without Borders. These organizations are on the frontline to provide aid in crisis situations, provide medical care, and save lives where it’s needed most. Your purchase not only helps you, but also supports people who are fighting for their lives and well-being. Together, we can make the world a little better.

That's why we donate 5% of every purchase you make from us to these 2 charities. Thank you for wanting to be a part of this too.